Records Management & Information Management, Perth, Western Australia

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June - 2006 - The Varendorff Consultancy - TVC - Assisting clients manage their e-world wishes to bring to your attention the release of the exposure drafts of Standard 8- Digital Recordkeeping plus the Guidelines for Making and Managing Digital Records documents by the State Records Office - SRO WA

At an event held at the University Club of the University of Western Australia on Friday 16th June, Dr Mark Brogan, Digital Records Coordinator, State Records Office - SRO, presented two exposure drafts forming the Part One release of Guidelines for Making and Managing Digital Records (MMDR) and State Records Commission - SRC Standard 8 - Digital Recordkeeping. Both are subject to the Request for Comment - RFC running until 1st November 2006.

In his presentation at the event, Mark acknowledged the National Archives of Australia - NAA which made available its own Guidelines and Self Assessment Matrix for the project, the Digital Records Working Group - DRWG and the WA Government Office of e-Government. The Digital Records Working Group - DRWG aims to produce the remainder of the Guidelines and Standard for release mid September 2006.

As a member of the WA Digital Records Working Group - DRWG I believe you will find the Draft Standard and Guideline of interest and also for value.

The two documents are available for download @ for full details.

You can click on the following links to download the PDF files located @ Guidelines for Making and Managing Digital Records (Part One) (Exposure Draft) (pdf).

& @ SRC Standard 8-Digital Recordkeeping (Part One) (Exposure Draft) (pdf).

June - 2006 - The Varendorff Consultancy - TVC - Assisting clients manage their e-world wishes to announce that the a.k.a. Software from Synercon Management Consulting, a Sydney based provider of records management solutions, has now been installed with ten [10] organisations here in Western Australia.

The types of organisations utilising the a.k.a.® taxonomy - thesaurus & business classification plus retention & disposal software modules of the product are Australian federal government agencies, Western Australian state government agencies, Western Australian located universities plus Records and Information Management - RIM consultancy solution providers in the private sector who specialise in Business Classification Scheme -BCS and Retention & Disposal report creation. For full details on the a.k.a.® taxonomy - thesaurus & business classification plus retention & disposal software modules from Synercon Management Consulting, a Sydney based provider of records management solutions or to register to download the software for evaluation go to their website located @ a.k.a.® Classification plus the Retention & Disposal Software modules.

April - 2006 - The Varendorff Consultancy - TVC - Assisting clients manage their e-world is providing a presentation titled - Managing the Information Tsunami and Data Deluge - plus a discussion of Microsoft NEW Office 2007 - Is Microsoft’s new ECM package in Office 2007 the answer? - at the Theatrette - Ground Floor - State Library of WA – Alexander Library Building, Cultural Centre, Northbridge - Thursday afternoon 25th May 2006 from 1:30 PM to 3:45 PM.

If you wish to attend this afternoon event a registration form is available as a .PDF file @ Managing the Information Tsunami and Data Deluge - plus a discussion of Microsoft NEW Office 2007 - Is Microsoft’s new ECM package in Office 2007 the answer?

  • Attendees will learn what to do to increase the efficiency of their own or their organisations information, data and records on a day to day basis
  • Attendees will learn what options are available to them as operators, managers, directors or executives to improve efficiency in this e-environment
  • Attendees will learn how to assist themselves and their organisations to be able to reduce the stress caused by the Information Tsunami and Data Deluge and manage their information, data and records more efficiently.
  • Attendees will learn what Records and Information management - RIM issues they face and how to address those issues
  • Attendees will learn how to minimise - Paper the Tyrant - and maximise imaging as a tool to foster success
  • Attendees will learn how to construct a Business Classification Scheme – BCS and create the critical building block for a successful Electronic Record & Document Management System - ERDMS implementation and resulting environment
  • Who should attend? Anyone who creates, receives or manages information no matter what the format. Executives, Directors, Managers, IT Managers, Records Managers, Information and or Document Managers, small and large Business Owners and anyone who espouses to improve their Records Management skills and awareness no matter what level position they currently hold
  • Download the registration form and attend as you will not be disappointed!
  • Background in training and presentation matters by Laurie Varendorff ARMA

  • Invited speaker at the 2005 September 5-7 PRISM International (Professional Records & Information Services Management) http://www.prismintl.org/ Conference Business Across Borders in Amsterdam, the Netherlands. Subject: Offering Commercial Digital Archiving Services - Parts 1 and 2.
  • Provided a presentation in Perth on 26th November 2004 titled - Why the Americans are beating us at Records Management! based on a visit to America and attendance at the ARMA 2004 Conference in Long Beach, California.
  • Presented a speech at the event titled “Records Management: Countdown to March 2004” to representatives from 75 Western Australian Government agencies. The presentation was titled “Why Records Management?” held on the 7th March 2003 by Stamfords Advisors – Consultants.
  • Panellist at two sessions on Electronic RecordKeeping at the Joint National Conference of the Australian Society of Archivists and the Records Management Association of Australia, CONVERGENCE in Hobart 2-5th September 2001.
  • Organised and chaired the Seminar "e-COMMERCE or e-CHAOS? Managing Records in the new millennium" on behalf of the Western Australian Branch of the Records Management Association of Australia “RMAA” held in Perth on 14th June 2000. The Seminar concentrated on the Victorian Electronic Records Strategy the "VERS Report" as its catalyst.
  • Presented a paper for the Western Australian Branch of IIM “Information and Image Management” in July 1998 titled: "Microfilm is Dead - Long Live Imaging".
  • Presented a paper at the Australian Library and Information Association “ALIA” Conference in September 1997 titled: “CD-ROM, the Golden Solution ".
  • An invited speaker at the Association of Records Managers and Administrators “ARMA” International, USA conference held in Anaheim California USA in 1987. The subject "Updateable Computer Output Microfiche in a Facilities Management Information System". (This presentation outlined the system installed at the Water Corporation of Western Australia).
  • In mid 2002 Laurie Varendorff has written course material for the Edith Cowan University - ECU.

    Laurie has written curriculum material for two subjects:

  • Module 5. Document Management for Intranets IST 2118-4118, and
  • Module 7. Electronic Records and Document Management Systems IST 2118-4118, in respect to formulating a new unit, Information Retrieval for the School of Computer and Information Science.
  • From 1998 through 2001 Laurie Varendorff tutored for the subjects of Public Record Keeping for students enrolled Australia wide, in four units as detailed below plus Archival Storage and Preservation for the Edith Cowan University - ECU.

  • History and First Principles;
  • Information Retrieval and Electronic Record Keeping;
  • Preserving Memory;
  • Managing Systems.
  • In February, April and July 2001 Laurie Varendorff formulated and presented a one day workshop titled - Managing Records in the new Millennium:

    The one day workshops addressed the following subjects:

  • Record Keeping Plan - A Guide;
  • Developing a Business Case to meet Western Australian - WA Legislative requirements;
  • Implementing a System, Part one – What do we do?
  • Implementing a System, Part two – How do we achieve our results?
  • During 1999 Laurie Varendorff presented workshops of one week (5) days duration on three (3) occasions titled - Filling the Gap.

    The workshop presentations consisted of nine (9) subjects were as follows:

  • History and Principles of Records Management;
  • Capturing and Classification of Information;
  • Records System Analysis, Design and Implementation;
  • The Law and Records Management;
  • Disposal Scheduling and Developing Annual Archives and Vital Records Programs;
  • Records Management Training and Communications;
  • Managing the Operation of a Records Management Office and Change Management;
  • Designing systems using Business Processes;
  • Implementing an Electronic Document Management System “EDMS”.
  • The course material originally formulated by Records Solutions of Victoria was updated for presentation in Western Australia and in particular the module number 4. The Law and Records Management, was rewritten by Laurie Varendorff to reflect the Western Australian Legislative environment.

    During 1997 Laurie Varendorff was employed by the Western Australian Central Metropolitan College of TAFE located in Perth - Western Australia where he provided presentations in Records Management related topics in respect to:

  • Storage Media, Physical and Electronic and the Related Indexing Requirements plus Document Imaging Processes.
  • These lectures addressed aspects of the History, Evolution and Current Status of these two areas of Records Management activities to students in Library Studies over a period of two Terms in 1997.

    January - 2006 - The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world is appointed the Australasian distributor for the Firelock - Fireproof Modular Server, Media & Vital Records Vaults

    FIRELOCK is the world leader in vital records vault design and pre-manufactured vault installations for Computer Servers, Digital Media and Vital Records irrespective of type. FIRELOCK turn-key vault systems take the uncertainty out of vault protection. FIRELOCK storage chambers have been engineered for historic records, motion picture film and animation libraries, pharmaceutical and health records, research libraries, magnetic media and electronic format archives, direct access storage devices, government archives, intelligence gathering and defense information.

    Firelock - Fireproof Modular Server VaultFirelock - Fireproof Modular Server Vault.


    FIRELOCK has more assets secured in its vital record vaults than any other storage company in the world. Our designers routinely engineer vaults for those companies who professionally safeguard documents offsite for America’s most technologically elite corporations. FIRELOCK offer a network of independent offsite storage companies that have the most sophisticated storage environments in the USA. These companies will protect your vital information assets whether your needs be one unit or ten thousand, regardless of the media type you require.

    Firelock - Fireproof Modular Media VaultFirelock - Fireproof Modular Media Vault.


    FIRELOCK's design team of engineers and security professionals can custom design a secure, fireproof, failsafe and environmentally conditioned chamber specifically designed to meet your design needs. Vaults can be either on site for proprietary storage, or located off site at your selected record storage vendor. FIRELOCK's design team have in excess of twenty one (21) years experience in the design and installation of vital records and pre-manufactured vaults with in excess of 1,200 vaults installed worldwide.

    Firelock - Fireproof Modular Server VaultFirelock - Fireproof Modular Media Vault.


    Firelock - Fireproof Modular Server, Media & Vital Records VaultsFirelock - Fireproof Modular Server, Media & Vital Records Vaults.


    Sydney– November 2, 2005 – State of Queensland - QLD signs whole-of-government contract for a.k.a.® software

    Sydney– November 2, 2005 – Synercon Management Consulting, a Sydney based provider of records management solutions, today announced that the Australian State of Queensland has purchased a.k.a.® taxonomy management and records retention software to support its whole-of-government Electronic Document and Records Management System (eDRMS) across Queensland State Government operations. Read the press release

    State of Queensland - QLD signsState of Queensland - QLD signs Whole-of-Government Contract for a.k.a.® Software.


    Left to right: Mark Sellwood, Contracts Manager, CorpTech; Tim Dunn, Director – SSIO; Michael Duke, LocigaCMG, Conni Christensen, director Synercon Management Consulting, Geoff Waite, Executive Director, CorpTech.

    Full details are contained in the November 2005 edition of the Synercon Voice - Newsletter which is available online @ Synercon Voice - Newsletter November 2005

    November - 2005 - The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world receives another order for Resolution Test Targets of the A&P International range of Resolution Test Targets for Scanners / Imagers and Micrographic Cameras plus Microfilm Inspection Lupes and Density Scales from one of Western Australian leading document scanning bureau's.

    This order for scanner Resolution Test Targets from one of Perth, Western Australian leading document scanning bureau's places this organisation at the leading edge in being able to provide its clients with Quality Approved digital output from their range of A3/A4 document and large format scanners. The application of the ANSI-AIIM Standard MS44-1988 [REVISED 1993] titled - Recommended Practice for Quality Control of Image Scanners via the use of scanner Resolution Test Targets allows this leading scanning bureau to provide digital output and to preserve the information for long tern - LE preservation and to meet legal discovery issues as to the validity of the images scanned. This forward thinking scanning bureau is proof of the increasing awareness by their clients and at other levels e.g. Archives, Records Management, Genealogy, Local Studies plus Local and Family History amateurs and professionals of the need to be able to assure themselves and their clients that the scanning equipment in use meets or exceeds International Standards for the testing of scanning equipment and also to provide documentation that Quality Assurance processes are in place to certify adherence to International Scanning Standards e.g. the ANSI-AIIM Standard MS44-1988 [REVISED 1993] titled - Recommended Practice for Quality Control of Image Scanners.

    Should you require further information as to the identity of the Scanning Bureau mentioned or the A&P International range of Resolution Test Targets for Scanners / Imagers and Micrographic Cameras plus Microfilm Inspection Lupes and Density Scales please feel free to make contact with us @ Contact Us

    November 2005 - Laurie Varendorff of the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world located in Perth, Western Australia spent several days in September on the Exhibition floor at the ARMA 2005 Convention in sunny Chicago on the Synercon Management Consulting stand promoting the now internationally famous a.k.a.® Classification & Retention & Disposal Software.

    Gold Brothers ChicagoThe Chicago Gold Brothers - Laurie Varendorff of the Varendorff Records Management Constancy - the Western Australian Distributor for a.k.a.® Classification plus Retention & Disposal -Disposition Software and Eddy Wilkenson of Synercon Management Consulting the creators of the now internationally famous a.k.a.® Classification plus Retention & Disposal - Disposition Software after a long hard day on the ARMA 2005 Exhibition floor.


    October 2005 - The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world continues to receive orders for the now world famous a.k.a.® Classification Software for Business Classification creation along with the a.k.a.® Retention & Disposal Software module from a number of the larger Western Australian Government Departments.

    Great interest was shown at the recent RMAA Convention by Western Australian organisations from the Business Sector plus State & Local Government Agencies in the a.k.a.® Classification and Retention & Disposal Software modules. For full details on the a.k.a.® Classification plus the Retention & Disposal Software modules or to register to download the software for evaluation go to a.k.a.® Classification plus the Retention & Disposal Software modules.

    May 2005 - The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world receives another order for Resolution Test Targets of the A&P International range of Resolution Test Targets for Scanners / Imagers and Micrographic Cameras plus Microfilm Inspection Lupes and Density Scales from a State Government Preservation Organisation.

    This order for several scanner Resolution Test Targets from an organisation with a mandate to retain and preserve information in original, digital and micrographic format for long tern - LE preservation is proof of the increasing awareness of preservation organisations and at other levels e.g. Archives, Records Management, Genealogy, Local Studies plus Local and Family History amateurs and professionals of the need to be able to assure themselves and their clients that the scanning equipment in use meets or exceeds International Standards for the testing of scanning equipment and also to provide documentation that Quality Assurance processes are in place to certify adherence to International Scanning Standards e.g. the ANSI-AIIM Standard MS44-1988 [REVISED 1993] titled - Recommended Practice for Quality Control of Image Scanners.

    Full details on the ANSI-AIIM Standard MS44-1988 [REVISED 1993] is available online @ Recommended Practice for Quality Control of Image Scanners Document Number: ANSI/AIIM MS44-1988(R1993) titled - Recommended Practice for Quality Control of Image Scanners.

    May 2005 - At the recent second Society for Imaging Science and Technology - IS&T Archiving Conference - Introduction to Archiving 2005 held at the Washington Hilton - Washington DC on the 26th to 29th April 2005 an interesting paper was presented titled - The Ending of Digital Obsolescence by Michael C. Maxwell and Ken Quick of Affiliated Computer Services, Inc. - ACS of Texas, USA.

    For persons wishing to provide for the longevity of digital data for preservation and archive purposes this paper will be of great interest. The paper is available for viewing or to download from this website with the permission of Michael C. Maxwell of Affiliated Computer Services, Inc. - ACS of Texas, USA. The paper - The Ending of Digital Obsolescence - @ The Ending of Digital Obsolescence

    The process or product discussed in the paper is a commercial product marketed by ACS and it is referred to by it registered name Datasurance®. This is not the last time you will hear of Datasurance® as this process has the potential to revolutionise the storage of digital data in any form for its Long Term - LE preservation over extended periods of time. The media utilised by Datasurance® has a stated Long Term - LE preservation period of LE 500 = 500 years if processed under the appropriate Quality Assurance procedures and then stored under the required conditions of humidity and temperature. May Datasurance® prove to be the answer to the archivists, records managers, preservations and conservationists prayers for the Long Term - LE preservation and storage of digital data in any form into the unknown future!

    For further information on any training matters or presentations related to Records and Information Management please feel free to make contact with us @ Contact Us

    WA - Back to Basics Recordkeeping Competencies Roadshow

    Albany, Kalgoorlie, Broome, Perth, Bunbury and Geraldton - 13 - 24 June 2005

    Senior RMAA members will hold Recordkeeping Roadshows across WA in the June 2005 responding to the "grass root" demands for back to basics record management study. RMAA Chief Executive, Kate Walker, and Laurie Varendorff of the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world, will launch the first of a series of 6-part one-day events in Perth.

    The events are reaction to surprise findings of Australia and New Zealand polling by the RMAA last year. Information professionals revealed a wish for fuller debate on basic recordkeeping principles and management procedures. The "Back to Basics" Roadshow is covering Australia and NZ in the next two months.

    We know that, to become more significant, recordkeeping must become more professional. However, the poll finding showed that in addition to seeking opportunities for continuing personal development for our members at all levels, we must stay focussed on the study and development of the basic tenets, the foundations of the profession. The Roadshow will address this need.

    Programme

    The Roadshow programme comprises three modules:

    Competency standards

    The first module will cover the need for Records Management Competency Standards, the potential "win/win" situation for employer and employee where skills and experience are measurable against specified employment criteria.

    Basic records management

    The second module will cover basic records management concepts. It will be ideal for any records members or professionals who have received no formal training. This module is not a replacement for classical training but will be an overview of the basic recordkeeping principles a refresher for older professionals and an opportunity to develop newer staff.

    Professional status upgrade

    The final module will assist RMAA members raise their professional levels within the Association and industry by qualifying for higher membership status.

    WA venues currently planned will be in Albany, Kalgoorlie, Broome, Perth, Bunbury and Geraldton. To register online Register: Register online @ Register online for one or more of the WA Recordkeeping Roadshows, click here

    RoadShow Flyer [22 k]

    All locations are subject to minimum numbers.

    When:

    Time 9.30 am to 5.30 pm

    Cost : (inc GST) Members $165 Others $220 - Whole Day Programme

    Except Kalgoorlie where due to flight schedules in & out of Kalgoorlie the times will be - Module 1 (8:45 - 11:45)

    Except Kalgoorlie where due to flight schedules in & out of Kalgoorlie the times will be - Module 2 (12:45 - 3:45)

    Except Kalgoorlie where due to flight schedules in & out of Kalgoorlie the times will be - Module 3 (3:45 - 4:45)

    Register: Register online @ Register online

    Wendy Daw - RMAA - GPO Box 1059, Brisbane Qld 4001

    Email @ admin@rmaa.com.au

    Phone: 1800 242 611

    For further information on any training matters or presentations related to Records and Information Management please feel free to make contact with us @ Contact Us

    We wish to advise that the registrations for the Wednesday 18th May 2005 - morning tea / coffee with muffins including a demonstration of the a.k.a. classification plus retention & disposal software modules at 10:00 am is now fully booked.

    The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world advises that we are now accepting registrations for the next morning tea / coffee with muffins including a demonstration of the a.k.a. classification plus retention & disposal software modules tentatively scheduled for 10:00 am to 11:30 am Wednesday 8th June 2005 at a location yet to be advised.

    Bookings can be made for the Wednesday 8th June 2005 morning tea / coffee with muffins including a demonstration of the a.k.a. classification plus retention & disposal software modules at 10:00 am to 11:30 am by RSVP to Laurie Varendorff of the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world @ Laurie Varendorff tentatively scheduled for Wednesday 8th June 2005 at 10:00 am to 11:30 am.

    For further information on any training matters or presentations related to Records and Information Management please feel free to make contact with us @ Contact Us

    Wednesday 18th May 2005 - The morning tea / coffee with muffins including a demonstration of the a.k.a. classification plus retention & disposal software modules at 10:00 am now has only two (2) seats available for persons to register.

    NOTE: Persons who have an interest in attending a demonstration of the a.k.a. classification plus retention & disposal software modules can register their interest and we will schedule further demonstrations to meet the demand.

    Bookings are limited and notification of attendance will be allocated on a first come first served basis so RSVP to Laurie Varendorff of the Varendorff Records Management Consultancy @ Laurie Varendorff of the Varendorff Records Management Consultancy to reserve a place for the only two (2) seats available for the demonstration of Wednesday 18th May 2005 at 10:00 am or to register your interest in a demonstration at a future date.

    Wednesday 18th May 2005 - The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world invites you to join us for morning tea / coffee with muffins including a demonstration of the a.k.a. classification plus retention & disposal software modules.

    The Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world extends an invitation to all WA - Perth Records Managers & interested persons.

    You are invited to morning tea with muffins including a demonstration of the ground breaking innovative software the a.k.a.® classification plus retention & disposal software modules developed over many years of experience which is continually improved and maintained by Synercon Management Consulting of Sydney on Wednesday 18th May 2005 in the Central Business District - CBD of Perth.

    Since the launch of the a.k.a.® classification software back in 2001 the a.k.a.® software product has continued to grow in leaps and bounds via the excellent input from satisfied clients across Australasia and interaction with the experienced and qualified management and staff at Synercon Management Consulting.

    In September 2004 the a.k.a.® retention & disposal software module was released and this module has been enthusiastically embraced by both existing and new clients of the a.k.a.® software.

    The a.k.a.® retention & disposal software manages the compilation and publication of records retention and disposal schedules and authorities and is integrated with and links to the earlier and extremely successful classification module.

    The a.k.a.® classification plus retention & disposal software follows the ISO based DIRKS methodology and provides a range of reports that assist with the seeking of approvals for disposal schedules.

    The a.k.a.® retention & disposal software is rich in functionality and is particularly easy to use.

    The a.k.a.® software enables you to publish your Business Activity Classification Schemes - BACS or BCS and Disposal Schedule to your organisation or agencies intranet in a fully searchable format.

    The a.k.a.® software also produces disposal schedules that are importable into well known EDRM systems such Hummingbird, Objective, Trim, RecFind, plus other formats.

    Full details on the a.k.a.® classification plus retention & disposal software modules are available at the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world webpage @

    or at the Synercon Management Consulting website @

    The demonstration of the a.k.a.® classification plus retention & disposal software modules will be held in the Board Room on the 3rd Floor Council House - 27 St Georges Tce Perth on Wednesday 18th May 2005 from 10:00 am until 11:30 am.

    Perth City Council Parking is available onsite at the rear of Council House plus bus transport is available across the Central Business District - CBD of Perth at no charge.

    We look forward to seeing you on Wednesday 18th May 2005.

    Bookings are limited and notification of attendance will be allocated on a first come first served basis so RSVP to Laurie Varendorff of the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world @ Laurie Varendorff of the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world to reserve a place for the demonstration.

    Additional demonstrations of the a.k.a.® classification plus retention & disposal software modules at morning tea /coffee will be scheduled dependent on demand.

    Regards, Laurie

    For further information on any training matters or presentations related to Records and Information Management please feel free to make contact with us @ Contact Us

    ARM Week Event - Monday 23rd May 2005 - Tony Caravella invites you to join him for breakfast at the WA Club @ 100 St Georges Tce Perth

    Members and Friends of the Records Management Association of Australasia's WA Branch plus members of related Organisations e.g. ASA, IIM and any person interested in good Records Management are invited to have breakfast with the Director of the State Records, Mr Tony Caravella of the State Records Office of Western Australia who will provide a presentation on the activities of the Digital Records Working Group (DRWG) plus provide guidance on the upcoming Register of State Archives (ROSA).

    Date and Time: Monday 23rd May 2005 at 7:00 am for a 7:30 am start Breakfast and presentation completed by 9 am.

    Venue: The WA Club, 1st Floor 100 St Georges Tce Perth

    Cost: RMAA, ASA and IIM Members $30.00 each including GST Non Members $40.00 each including GST

    To obtain more details or to register for the event please visit the RMAA Website @

    Booking numbers are limited so register now to guarantee yourself a seat at the Breakfast Table.

    Attendance at this event will allow you to keep up to date with the latest news on the management of Digital Records plus you will receive an outline on the way the SRO and the SRC see the identification and management of Archives held by Agencies progressing to be able to meet the SRA 2000 requirements.

    If you require any additional information on the event let me @ email Laurie Varendorff of the Varendorff Records Management Consultancy - TVC - Assisting clients manage their e-world or Wendy Daw at the RMAA Head Office @ email Wendy Daw know your queries and one of us will attempt to meet your requirements.

    Regards, Laurie - ORGANISER & COMPERE for the event.